Shipping & Delivery
Each piece of jewellery is made, carefully checked and packed by me before beginning its journey to you. Below you’ll find everything you need to know about dispatch, delivery and international orders.
UK Shipping
UK orders are sent using several tracked delivery service.
For higher-value pieces, I'd recommend using an appropriately insured delivery service to ensure your jewellery is protected throughout its journey.
Once your order has been dispatched, you’ll receive tracking details so you can follow its progress.
International Shipping
I ship internationally, with shipping costs calculated according to your destination.
Available international delivery options and costs will be shown at checkout. Once your order has been dispatched, you’ll receive tracking information so you can follow its journey.
Please be aware that international orders may be subject to customs duties, taxes or import fees upon arrival. You can find more information about this below.
Please be aware that international orders may also be subject to customs duties, taxes or import fees upon arrival. You can find more information about this below.
Dispatch Times
Ready-to-ship jewellery is carefully inspected, hand-packed and usually dispatched within 3 working days.
Made-to-order jewellery will be dispatched once your piece has been completed. My usual making time is 3–6 weeks, although during particularly busy periods this can extend to 10 weeks.
If your jewellery requires hallmarking, please allow additional time for its journey to and from the Assay Office.
Tracking details will be provided as soon as your parcel is on its way.
Made-to-Order & Returns
Most of my jewellery is individually made to order according to your chosen specifications, which may include your ring size, metal, gemstones and other design options. Bespoke commissions are also created specifically for you.
Because these pieces are made to your individual specifications, they cannot usually be returned or exchanged simply because you have changed your mind.
If you are unhappy with your order or believe there is a problem with your jewellery, please contact me at info@thefloatingjeweller.co.uk as soon as possible so I can help find the best resolution.
If your jewellery arrives faulty, damaged or not as described, please get in touch. Depending on the circumstances, I will arrange an appropriate repair, replacement or refund in accordance with your statutory rights.
Repairs & Aftercare
Jewellery is made to be worn and loved, and I want your pieces to stay with you for many years.
If your jewellery ever needs a little care, I’m happy to help with repairs, professional cleaning and polishing, re-oxidising or re-plating where possible. Fees will depend on the work required.
If there is a problem with your order or you would like to discuss some aftercare, please contact me at info@thefloatingjeweller.co.uk.
Customs & Import Duties
Orders sent outside the UK may be subject to customs duties, taxes or import fees when they arrive in the destination country. These charges are determined by local customs authorities and are not included in the purchase price or shipping cost.
Any applicable customs duties, taxes or import fees are the responsibility of the recipient.
I recommend checking with your local customs authority before ordering if you are unsure about the charges that may apply.