Terms & Conditions
Company Information
The Floating Jeweller LTD
Registered in England & Wales
Company Number: 16486815
Website: www.thefloatingjeweller.co.uk
All jewellery is designed and handcrafted by Hayley under The Floating Jeweller LTD.
General
By placing an order through this website, you agree to the following Terms & Conditions. Please read them carefully before purchasing.
All pieces are handmade, meaning slight variations in texture, shape, and finish are a natural part of the process and contribute to the individuality of each piece.
Orders & Payments
All prices are listed in GBP (£).
Payment is required in full at the time of purchase unless otherwise agreed in writing (for example, bespoke commissions requiring a deposit).
Bespoke & Made-to-Order Jewellery
Bespoke and made-to-order pieces are created specifically for you and are non-returnable and non-refundable.
Once work has begun, materials such as gold and gemstones cannot be returned or reused, and significant time is invested in the making of each piece.
Bespoke designs are approved by the client before casting or stone setting. Once approved, changes may not be possible and may incur additional costs.
Ready-to-Ship Jewellery
Ready-to-ship pieces are completed works and will be dispatched within the timeframe stated on the FAQ page.
Sizing adjustments may be available depending on the design. Please read product descriptions carefully before purchasing.
Returns, Refunds & Exchanges
Due to the nature of handmade and bespoke jewellery:
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Returns and exchanges are not accepted unless an item is faulty.
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Any faults must be reported within 7 days of delivery.
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Normal wear and tear, accidental damage, or damage caused by misuse is not considered a fault.
This does not affect your statutory rights.
Resizing & Alterations
Some rings can be resized depending on the design and stone setting.
Sizing up is generally straightforward.
Sizing down may require stone removal and re-setting, which can be complex and incur additional costs.
Resizing costs are not included unless explicitly stated.
Lead Times & Delays
All lead times are estimates and may vary due to the handmade nature of the work.
Delays may occur due to material availability, workload, or unforeseen circumstances. Any significant delays will be communicated as soon as possible.
Shipping & Delivery
Orders are shipped using tracked or recorded delivery.
The Floating Jeweller LTD is not responsible for delays caused by postal or courier services once an item has been dispatched.
International customers are responsible for any customs duties, taxes, or import charges.
Jewellery Care
Jewellery should be worn with care. Pieces should be removed during heavy manual work, exercise, swimming, or exposure to harsh chemicals.
The Floating Jeweller LTD is not responsible for damage caused by wear, accidents, or improper care.
Care guidance is provided with each piece.
Liability
The Floating Jeweller LTD shall not be liable for any indirect or consequential loss arising from the use of its products.
Liability is limited to the purchase price of the item.
Contact
If you have any questions about these Terms & Conditions, please contact:
Email: info@thefloatingjeweller.co.uk
Privacy Policy
The Floating Jeweller LTD
The Floating Jeweller LTD respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how your information is collected, used, and stored when you interact with this website.
For any privacy-related questions, please contact:
info@thefloatingjeweller.co.uk
What Information We Collect
When you place an order, make an enquiry, or sign up for updates, we may collect:
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Your name
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Email address
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Postal address
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Payment details (processed securely by third-party providers)
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Any information you choose to share when contacting us
How Your Information Is Used
Your information is used only to:
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Process and fulfil orders
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Communicate with you about your order or enquiry
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Provide customer support
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Meet legal and accounting requirements
Your data will never be sold or shared with third parties for marketing purposes.
Payment Information
Payments are processed securely through trusted third-party payment providers. The Floating Jeweller LTD does not store or have access to your full payment details.
Data Storage & Security
Your data is stored securely and only retained for as long as necessary to fulfil orders and meet legal obligations.
Reasonable measures are taken to protect your information from loss, misuse, or unauthorised access.
Your Rights
Under UK GDPR, you have the right to:
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Access the personal data held about you
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Request corrections to inaccurate data
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Request deletion of your data where applicable
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Withdraw consent for marketing communications
To exercise any of these rights, please contact info@thefloatingjeweller.co.uk.
Cookies
This website may use cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings.
Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page.
Shipping Policy
Dispatch & Delivery
All jewellery is carefully packaged and shipped using tracked or recorded delivery.
Dispatch times vary depending on whether your piece is Ready to Ship, Made to Order, or Bespoke. Estimated timelines are listed on product pages and communicated during the commission process.
Ready to Ship
Ready to Ship pieces will be dispatched within the timeframe stated on the faq page, unless otherwise noted.
Made to Order & Bespoke
Made to Order and Bespoke pieces require crafting time. All lead times are estimates and may vary due to the handmade nature of the work.
Any significant delays will be communicated as soon as possible.
International Shipping
International customers are responsible for any customs duties, taxes, or import fees applied by their country.
The Floating Jeweller LTD is not responsible for delays caused by customs processing.
Responsibility After Dispatch
Once an item has been dispatched, responsibility for delivery lies with the courier service. Tracking details will be provided where applicable.
Questions
If you have any questions about shipping or delivery, please contact:
info@thefloatingjeweller.co.uk