Terms, Privacy & Policies | The Floating Jeweller

TERMS & CONDITIONS

Last updated: October 2026

ORDERS & HANDMADE JEWELLERY

By placing an order through this website, you agree to these Terms & Conditions.

Every piece of The Floating Jeweller jewellery is individually handcrafted rather than mass-produced. Because of this, subtle variations in texture, shape and finish may occur between pieces. These differences are part of the character of handmade jewellery and do not affect its quality or craftsmanship.

All prices are shown in GBP (£).

Payment is required in full when placing an order unless otherwise agreed. Bespoke commissions may be offered with a deposit or payment arrangement, which will be confirmed before work begins.

In the unlikely event of an obvious pricing or availability error, or if I am unable to fulfil your order, I reserve the right to cancel the order and issue a full refund.

Nothing within these Terms & Conditions affects your statutory rights.

MADE-TO-ORDER JEWELLERY

Made-to-order jewellery is handcrafted especially for you once your order has been placed.

Depending on the piece, you may be able to choose details such as ring size, metal or gemstones.

My usual making time is approximately 2–6 weeks, although during particularly busy periods this may extend to approximately 10 weeks. Simpler designs with no or minimal gemstones will generally be completed sooner, while more intricate pieces featuring multiple gemstones may require a little more time for setting and finishing.

In the UK, precious metal pieces above the legal exemption weights must be hallmarked — this applies to gold pieces over 1g and silver pieces over 7.78g. Where hallmarking is required, please allow a little additional time for your piece to visit the Assay Office before returning to my workshop for its final finish.

These timescales are estimates rather than guaranteed completion dates unless a particular date has been agreed with you in writing.

If you need your jewellery for a particular occasion, please get in touch before ordering and I'll let you know what may be possible.

BESPOKE JEWELLERY

Bespoke jewellery is created individually with you, with the design, materials, gemstones and other relevant details agreed during the commission process.

Once a design has been approved and work has begun, changes may not always be possible. Where additional work or materials are required, any additional cost will always be discussed with you before proceeding.

Bespoke pieces and jewellery made to your individual specifications or clearly personalised for you may not be eligible for cancellation, return or exchange where the legal exception for personalised or custom-made goods applies.

This does not affect your statutory rights if your jewellery is faulty, damaged or not as described.

READY-TO-SHIP JEWELLERY

Ready-to-Ship pieces have already been handcrafted and are ready to begin their journey to you.

For eligible Ready-to-Ship jewellery purchased online, you normally have 14 days from receiving your order to tell me that you wish to cancel. You then have a further 14 days to return the item.

Returned jewellery should be unworn beyond what is reasonably necessary to inspect it and returned safely, preferably in its original packaging.

Unless your jewellery is faulty, damaged or not as described, you are responsible for the cost and safe return of the piece. I strongly recommend using a tracked and appropriately insured postal service.

If a Ready-to-Ship piece has been resized, engraved, altered or otherwise personalised specifically for you before dispatch, your cancellation rights may be different.

REFUNDS

Eligible refunds will be returned to the original payment method.

Where required by consumer law, a refund following cancellation will also include the cost of the standard outbound delivery option. Additional costs for an upgraded delivery service are not normally refundable beyond the cost of standard delivery.

Refunds will be processed in accordance with your applicable consumer rights.

FAULTY OR DAMAGED JEWELLERY

Every piece is carefully inspected before leaving my workshop.

If your jewellery arrives faulty, damaged, incorrect or not as described, please contact me at info@thefloatingjeweller.co.uk and I will help resolve the issue.

Depending on the circumstances and your statutory rights, this may include a repair, replacement or refund.

Normal wear and tear, accidental damage, misuse or damage caused by inappropriate care is not considered an inherent fault. However, jewellery is made to be worn and loved, so please feel free to contact me if your piece ever needs some care, repair or restoration and I'll let you know what I can do.

RESIZING & ALTERATIONS

Many of my rings can be resized, although what is possible depends on the individual design, metal and gemstone setting.

Unless resizing is expressly included with your purchase, resizing and other alterations may carry an additional charge.

Please get in touch and I'll be happy to advise you.

QUESTIONS

If you have any questions about an order or these Terms & Conditions, please contact:

info@thefloatingjeweller.co.uk

The Floating Jeweller

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